At Eupona, we are committed to providing a seamless and transparent shopping experience. If a refund becomes applicable under our policies, we aim to process it promptly and fairly.

This Refund Policy explains when refunds are eligible, how they are processed, and the expected timelines.

1. Eligibility for Refunds

Refunds may be approved under the following circumstances:

• Your order is cancelled before it has been dispatched.
• A returned product successfully passes our quality inspection.
• You receive a damaged or defective product.
• You receive an incorrect product.
• The ordered product becomes unavailable after payment has been completed.
• A refund is approved by Eupona in accordance with our Return & Exchange Policy.

Refund requests are subject to verification and approval by our customer support team.

2. Order Cancellation Refunds

Customers may request cancellation of an order before it is dispatched.

If the cancellation request is approved before shipment:

• A full refund of the amount paid for the order will be processed.
• Any promotional benefits or discounts applied to the cancelled order may become invalid.

Once an order has been dispatched, it cannot be cancelled and will instead be governed by our Return & Exchange Policy.

3. Refund After Return Approval

If a returned product successfully passes our quality inspection, the refund will be initiated according to the original payment method or another applicable refund method.

Refund approval is subject to:

• Compliance with our Return & Exchange Policy.
• Successful product inspection.
• Verification of the return request.

4. Refund Methods

Approved refunds will be processed using one of the following methods:

For Prepaid Orders

Refunds will be credited to the original payment method, including:

• UPI
• Credit Card
• Debit Card
• Net Banking
• Wallets

For Cash on Delivery (COD) Orders

Since no online payment was made at the time of purchase, approved refunds for COD orders may be processed through:

• UPI Transfer
• Bank Account Transfer

Customers may be required to provide accurate bank account or UPI details to facilitate the refund.

Store Credit

In certain cases, Eupona may offer Store Credit as an alternative refund option where appropriate and with the customer’s acceptance.

5. Refund Timeline

Once a returned product has been received and successfully passes our quality inspection, refunds are generally processed within 5–7 working days.

The time taken for the refunded amount to reflect in your account may vary depending on:

• Your bank
• Payment provider
• Card issuer
• UPI platform
• Financial institution processing timelines

Eupona is not responsible for delays caused by banking or payment networks after the refund has been successfully initiated.

6. Partial Refunds

In certain situations, only a partial refund may be approved. Examples include:

• Returned products that do not fully satisfy the return conditions.
• Products with missing accessories, tags, or original packaging.
• Products showing signs of improper handling.
• Cases where only part of an order qualifies for a refund.

Any approved partial refund will be communicated to the customer before processing.

7. Non-Refundable Situations

Refunds will generally not be provided for:

• Products returned after the eligible return period.
• Final Sale or Clearance Sale products.
• Used, washed, worn, or altered products.
• Products damaged due to customer misuse.
• Products failing quality inspection.
• Incorrect shipping information provided by the customer resulting in delivery failure.
• Orders refused by the customer at the time of delivery without a valid reason.
• Requests that violate our Return & Exchange Policy.

8. Failed or Cancelled Transactions

If an online payment is successfully debited but the order is not confirmed due to a technical issue, payment gateway interruption, or system error, the transaction will be verified.

If the payment is confirmed but no order is generated, the applicable amount will be refunded through the original payment method after successful verification.

9. Refund Status

After your refund has been initiated, you will receive a confirmation through the registered email address, SMS, or other available communication channels.

Customers may also contact our support team to check the status of their refund.

10. Important Notes

Please note the following:

• Refund processing begins only after successful verification and approval.
• Shipping charges, COD convenience fees, or other service charges may not be refundable unless the refund is due to an error on the part of Eupona.
• Promotional coupons, reward points, or discount vouchers used during purchase may not be reinstated after a refund unless otherwise specified.
• Refund eligibility is determined solely in accordance with our policies.

11. Changes to this Refund Policy

Eupona reserves the right to amend, update, or modify this Refund Policy at any time without prior notice.

Any changes will become effective immediately upon publication on this page. Customers are encouraged to review this policy periodically.

12. Contact Us

If you have any questions regarding refunds or require assistance, please contact us:

Eupona

Operated by: Swift Enterprises

Email: piush12345678@gmail.com

Customer Care: +91 8287903277

Business Address:
539P, 2nd Floor, Sector 22A,
Gurgaon, Haryana – 122015, India

Our Commitment

At Eupona, we believe that every customer deserves a fair, transparent, and reliable shopping experience. Our Refund Policy is designed to ensure that eligible refunds are processed efficiently while maintaining a secure and trustworthy environment for all our customers.