1. About Us

Brand Name: Eupona

Registered Company Name: Swift Enterprises

Business Address: 539P, 2nd Floor, Sector 22A, Gurgaon, Haryana – 122015, India

Customer Support Email: piush12345678@gmail.com

Customer Care: +91 8287903277

GSTIN: 06BMWPR4942R1ZS

2. Information We Collect

To provide a smooth and secure shopping experience, we may collect different types of information from you.

Personal Information

When you create an account, place an order, subscribe to our newsletter, or contact us, we may collect:

• Full Name
• Email Address
• Mobile Number
• Shipping Address
• Billing Address
• PIN Code
• Order Details

Payment Information

Payments are processed securely through trusted payment gateway providers.

Depending on your selected payment method, payment-related information may include:

• Payment Transaction ID
• Payment Status
• Limited payment verification details

Important: Eupona does not store your complete debit card, credit card, banking credentials, CVV, OTP, or UPI PIN on its servers. All sensitive payment information is securely processed by RBI-compliant third-party payment gateway providers.

Automatically Collected Information

When you browse our website, certain technical information may be collected automatically, including:

• IP Address
• Browser Type
• Device Information
• Operating System
• Pages Visited
• Date & Time of Visit
• Referral Source
• Website Usage Data

This information helps us improve website performance and user experience.

3. How We Use Your Information

Your information is collected only for legitimate business purposes. We use your information to:

• Process and fulfill your orders
• Verify transactions
• Deliver purchased products
• Provide customer support
• Send order confirmations and shipping updates
• Respond to customer inquiries
• Improve website functionality and performance
• Personalize your shopping experience
• Prevent fraud and unauthorized transactions
• Send promotional offers, newsletters, and marketing communications (only where permitted)
• Analyze customer preferences and website performance
• Comply with applicable legal and regulatory requirements

4. Marketing Communications

If you choose to subscribe, we may send:

• Promotional Emails
• SMS Notifications
• WhatsApp Updates
• Product Launch Announcements
• Exclusive Offers
• Seasonal Campaigns

You may unsubscribe from promotional communications at any time by clicking the unsubscribe link available in emails or by contacting our support team.

Please note that transactional communications, including order confirmations, payment confirmations, shipping updates, return updates, and account-related notifications, cannot be opted out of as they are necessary for providing our services.

5. Cookies & Tracking Technologies

Eupona uses cookies and similar technologies to enhance your browsing experience. Cookies help us:

• Remember your login session
• Maintain your shopping cart
• Improve website performance
• Analyze visitor behavior
• Personalize content
• Deliver relevant advertisements
• Measure marketing campaign effectiveness

You can manage or disable cookies through your browser settings. However, certain website features may not function properly if cookies are disabled.

6. Third-Party Services

To operate our business efficiently, we work with trusted third-party service providers. These may include:

Analytics Services

• Google Analytics

Marketing & Advertising

• Meta (Facebook) Pixel
• Advertising Platforms

Payment Processing

• Razorpay
• Other secure payment gateway providers, where applicable

Shipping & Logistics

• Trusted courier and logistics partners for order fulfillment and delivery

Communication Platforms

• Email Marketing Services
• WhatsApp Communication Tools
• Customer Support Platforms

These service providers receive only the information necessary to perform their services and are expected to protect your information in accordance with applicable privacy and security standards.

7. Data Sharing

We do not sell, rent, or trade your personal information.

Your information may only be shared with:

• Payment gateway providers
• Courier and shipping partners
• Technology and hosting providers
• Analytics and marketing partners
• Government or legal authorities where required by applicable law
• Professional advisors where necessary for legal or regulatory compliance

Information is shared only to the extent required to provide our services or comply with legal obligations.

8. Data Security

Protecting your information is one of our highest priorities.

We implement appropriate administrative, technical, and organizational safeguards designed to protect your personal information from:

• Unauthorized access
• Data loss
• Misuse
• Alteration
• Disclosure
• Destruction

While we strive to use commercially reasonable security measures, no method of electronic transmission or storage is completely secure. Therefore, absolute security cannot be guaranteed.

9. Data Retention

We retain your information only for as long as necessary to:

• Complete your orders
• Provide customer support
• Maintain business records
• Meet tax, accounting, and legal obligations
• Resolve disputes
• Enforce our agreements

When your information is no longer required, it will be securely deleted or anonymized in accordance with applicable laws and our internal data retention practices.

10. Your Rights

Subject to applicable laws, you may request to:

• Access your personal information
• Correct inaccurate information
• Update your personal details
• Delete your personal information
• Withdraw marketing consent
• Request clarification regarding how your data is processed

To exercise any of these rights, please contact us using the details provided below.

11. Children’s Privacy

Our website and services are intended for individuals who are legally capable of entering into binding contracts.

We do not knowingly collect personal information from children under the age of 18. If we become aware that personal information has been collected from a minor without appropriate authorization, we will take reasonable steps to remove such information.

12. Third-Party Links

Our website may contain links to external websites, applications, or services that are not operated by Eupona.

We are not responsible for the privacy practices, content, or security of these third-party websites. We encourage users to review the privacy policies of any external websites they visit.

13. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, technology, or services.

Any updates will be published on this page along with the revised Effective Date. Continued use of our website after such updates constitutes your acceptance of the revised Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Eupona

Operated by: Swift Enterprises

Email: piush12345678@gmail.com

Customer Care: +91 8287903277

Business Address:
539P, 2nd Floor, Sector 22A,
Gurgaon, Haryana – 122015, India

Consent

By accessing, browsing, registering, or making a purchase through the Eupona website, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy and consent to the collection, use, storage, and processing of your information as described herein.