At Eupona, we are committed to delivering your orders safely, efficiently, and on time. This Shipping Policy explains how orders are processed, shipped, and delivered, along with important information regarding shipping charges, delivery timelines, and unforeseen delays.

By placing an order with Eupona, you agree to the terms outlined in this Shipping Policy.

1. Delivery Coverage

Currently, Eupona delivers products within India only.

At this time, we do not offer international shipping. If we expand our delivery services to additional countries in the future, the updated information will be published on our website.

2. Order Processing

Once your order is successfully placed and payment (if applicable) is confirmed, our team begins preparing your order for dispatch.

Order Processing Time:

• Orders are generally processed within 24–48 working hours.
• Orders placed on Sundays or public holidays may be processed on the next working day.
• During festive seasons, promotional events, or high-order volume periods, processing times may be slightly longer.

Please note that order processing time is separate from the delivery timeline.

3. Shipping Timeline

After dispatch, the estimated delivery time is generally: 3–7 Business Days

Delivery timelines may vary depending on:

• Delivery location
• Courier partner availability
• Weather conditions
• Government restrictions
• Public holidays
• Operational circumstances beyond our control

Remote or difficult-to-reach locations may require additional delivery time.

4. Shipping Charges

We strive to provide affordable shipping for all customers. Our current shipping policy is:

• Free Shipping on orders above ₹1,499.
• Standard shipping charges will apply to orders below ₹1,499 and will be displayed during checkout before payment is completed.

Any applicable shipping charges are calculated automatically based on your order value and delivery location.

5. Order Confirmation & Tracking

Once your order is successfully placed, you will receive an order confirmation via your registered email address, SMS, or other available communication channels.

After your order has been dispatched, you will receive:

• Shipment Confirmation
• Tracking Number (where available)
• Courier Partner Details
• Shipment Tracking Link

This allows you to monitor the progress of your delivery.

6. Shipping Partners

To ensure reliable and secure deliveries, Eupona works with trusted third-party courier and logistics partners.

The courier partner assigned to your order may vary depending on your delivery location and service availability.

7. Delivery Attempts

Our logistics partners generally make multiple delivery attempts before returning a shipment to us.

To help ensure successful delivery, customers are requested to:

• Provide a complete and accurate shipping address.
• Share a valid mobile number.
• Be available to receive the shipment during the expected delivery period.

Failure to accept delivery after multiple attempts may result in the order being returned to our warehouse.

8. Delayed Shipments

Although we make every effort to deliver orders within the estimated timeline, delays may occasionally occur due to circumstances beyond our control, including:

• Extreme weather conditions
• Natural disasters
• Transportation disruptions
• Government regulations
• Public holidays
• High seasonal demand
• Operational issues with logistics partners

In the event of a significant delay, our customer support team will keep you informed and provide updates whenever possible.

9. Lost Shipments

If your shipment is confirmed as lost in transit after verification with our logistics partner, Eupona will provide an appropriate resolution.

Depending on product availability and the circumstances of the order, we may offer:

• A replacement product, or
• A refund in accordance with our Refund Policy.

Each case will be reviewed individually to ensure a fair resolution.

10. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at the time of placing an order.

Eupona shall not be responsible for delays or delivery failures resulting from:

• Incorrect address
• Incomplete address
• Incorrect PIN code
• Invalid or unreachable phone number
• Incorrect recipient details

If an order is returned to us due to incorrect shipping information, additional shipping charges may apply for re-dispatch.

11. Partial Shipments

In certain situations, orders containing multiple products may be shipped separately due to:

• Product availability
• Warehouse operations
• Packaging requirements
• Logistics optimization

Customers will be informed if their order is dispatched in multiple shipments. No additional shipping charges will be applied for such split deliveries initiated by Eupona.

12. Order Status

Customers can check the status of their order through the shipment tracking details shared after dispatch.

For any shipping-related assistance, our customer support team will be happy to help.

13. Force Majeure

Eupona shall not be held liable for delays or failure to deliver orders resulting from events beyond our reasonable control, including but not limited to:

• Natural disasters
• Floods
• Earthquakes
• Fire
• Pandemic or epidemic situations
• Government actions
• War or civil disturbances
• Transportation disruptions
• Strikes or labour disputes
• Technical failures affecting logistics operations

In such situations, delivery timelines may be extended until normal operations resume.

14. Changes to this Shipping Policy

Eupona reserves the right to modify, update, or revise this Shipping Policy at any time without prior notice.

Any changes will become effective immediately upon publication on this page. Customers are encouraged to review this policy periodically before placing an order.

15. Contact Us

If you have any questions regarding shipping, delivery, or your order status, please contact us:

Eupona

Operated by: Swift Enterprises

Email: piush12345678@gmail.com

Customer Care: +91 8287903277

Business Address:
539P, 2nd Floor, Sector 22A,
Gurgaon, Haryana – 122015, India

Our Commitment

At Eupona, we understand that timely and secure delivery is an essential part of your shopping experience. We are committed to working with trusted logistics partners to ensure that every order reaches you safely, efficiently, and with the highest standards of service.