At Eupona, customer satisfaction is our priority. We strive to deliver premium-quality fashion and lifestyle products that meet your expectations. However, if you are not completely satisfied with your purchase, our Return & Exchange Policy is designed to make the process simple, transparent, and hassle-free.

Please read this policy carefully before requesting a return or exchange.

1. Eligibility for Returns & Exchanges

We offer a 7-Day Easy Return & Exchange policy from the date your order is successfully delivered.

You may request a return or exchange if:

• You received a damaged product.
• You received the wrong product.
• The size or fit is unsuitable.
• The product has a genuine manufacturing defect.

All return or exchange requests must be submitted within 7 days of delivery.

2. Conditions for Return

To be eligible for a return or exchange, the product must satisfy all of the following conditions:

• The product must be unused, unworn, and unwashed.
• All original tags, labels, and packaging must remain intact.
• The product should be returned in its original condition.
• The product must not show signs of wear, perfume, stains, washing, alterations, or damage caused after delivery.
• The returned item must successfully pass our quality inspection.

Eupona reserves the right to reject any return request that does not meet these conditions.

3. Products Not Eligible for Return

For hygiene, quality, and business reasons, the following products cannot be returned or exchanged:

• Products purchased during Final Sale or Clearance Sale.
• Used or worn products.
• Washed products.
• Altered or customized products.
• Products damaged due to customer misuse or improper handling.
• Products returned without original tags or packaging.

Such requests may be declined after inspection.

4. Size Exchange

If the product size does not fit as expected, customers may request a size exchange within the eligible return period, subject to stock availability.

Please note:

• Exchanges can only be processed if the requested size is available.
• If the requested size is unavailable, an alternative solution such as a refund or store credit may be offered, where applicable.
• Customers are encouraged to refer to the size guide before placing an order to ensure the best fit.

5. Damaged, Defective or Incorrect Products

If you receive:

• A damaged product
• A defective product
• An incorrect item
• An item with a manufacturing defect

Please contact our customer support within 48 hours of delivery.

To help us process your request quickly, you may be asked to provide:

• Order Number
• Product photographs
• Packaging photographs
• A brief description of the issue

After verification, we will arrange an appropriate resolution, including replacement, exchange, refund, or store credit, depending on the circumstances.

6. Reverse Pickup

For eligible return requests, Eupona offers reverse pickup services in locations where this facility is available through our logistics partners.

If reverse pickup is not available in your area, our customer support team will guide you through the return process.

7. Return Shipping

For approved returns involving:

• Wrong product delivered
• Damaged product
• Manufacturing defect
• Eligible exchange requests

Return shipping will generally be managed by Eupona.

In certain exceptional cases where reverse pickup is unavailable, customers may be requested to self-ship the product. If approved by our support team, reimbursement of reasonable shipping charges may be provided as per our internal guidelines.

8. Quality Inspection

Every returned product undergoes a quality inspection after it reaches our warehouse. During inspection, we verify:

• Product condition
• Usage status
• Original tags
• Packaging
• Damage
• Eligibility under this policy

Only products that successfully pass inspection will qualify for a return, exchange, or refund.

9. Exchange Process

Once your returned product passes inspection:

• Exchange orders will be processed as soon as possible.
• Replacement delivery timelines may vary depending on product availability and your delivery location.
• If the requested product is unavailable, our customer support team will assist you with available alternatives.

10. Return Request Process

To initiate a return or exchange:

• Contact our customer support within the eligible return period.
• Share your Order ID and the reason for the request.
• Provide supporting images if requested.
• Wait for confirmation from our support team.
• Complete the pickup or shipping instructions provided by us.

Once the returned product passes inspection, the approved resolution will be processed.

11. Cancellation of Return Requests

Eupona reserves the right to decline or cancel return requests in cases including, but not limited to:

• Product used after delivery
• Missing tags or original packaging
• Signs of washing or alteration
• Physical damage caused by customer handling
• False or misleading claims
• Repeated misuse of the return policy
• Suspicious return patterns
• Violation of our Terms & Conditions

These measures help us maintain fair policies for all customers.

12. Important Notes

Please keep the following in mind:

• Return approval is subject to successful quality inspection.
• Product images displayed on the website are for representation purposes only. Minor variations in color or texture due to lighting, photography, or screen settings do not qualify as defects.
• Availability of replacement products depends on stock at the time of processing.
• Return and exchange timelines may vary during festive seasons, sales, or unforeseen operational circumstances.

13. Changes to this Policy

Eupona reserves the right to modify, update, or revise this Return & Exchange Policy at any time without prior notice.

The latest version published on this page shall supersede all previous versions.

14. Contact Us

If you have any questions regarding returns or exchanges, please contact us:

Eupona

Operated by: Swift Enterprises

Email: piush12345678@gmail.com

Customer Care: +91 8287903277

Business Address:
539P, 2nd Floor, Sector 22A,
Gurgaon, Haryana – 122015, India

Our Commitment

At Eupona, we believe that shopping should be convenient, transparent, and worry-free. Our Return & Exchange Policy reflects our commitment to providing a fair, reliable, and customer-focused shopping experience while maintaining the highest standards of product quality and service.